Frequently Asked Question

Nexus 5x Factory Reset
Last Updated 4 years ago

Reset device in Recovery mode

If you can't open the Settings app because of device issues, you can use Recovery mode to factory data reset ("format") your device.
Tip: If your device becomes unresponsive at any point, you can restart it by holding down the Power button for several seconds.
After following all the Before you start steps above:
  1. If your device is on, turn it off.
  2. Press & hold the Volume down button. While holding Volume down, press & hold the Power button until the phone turns on. You'll see the word "Start" with an arrow around it.
  3. Press the Volume down button until you highlight "Recovery mode."
  4. Press the Power button to start recovery mode. You'll see an image of an Android robot with a red exclamation mark (you may also see "No command").
  5. Press & hold the Power button. While holding Power, press the Volume up button once. Then release the Power button.
  6. Press the Volume down button until you highlight "Wipe data/factory reset." Then press the Power button.
  7. Press the Volume down button until you highlight "Yes" (or "Yes - delete all user data"). Then press the Power button to select it.
  8. After the reset is complete, press the Power button to select "Reboot system now."
  9. When you're done, restore your data.

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